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 General
FAQ


Frequently asked questions

What is Summit Masterclass?

Summit Masterclass is an online learning platform that streams high-definition video lessons on-demand, designed and taught by Summit speakers. You can choose to watch and learn anytime, anywhere, on any device.

How to reset or recover my login password?

If you have forgotten, or lost your Masterclass password, click "Forgot Password?" at the login page. Enter the email address that was used to purchased your class and click "Send me instructions." If you still need help on troubleshoot, contact our technical support team here.

I'm completely new. Which is the best class to take?

Not sure where to start? Come meet us and join one of our free starter class that introduces you to the transformational idea, and strategy behind one of our Summit speakers.

Do you have a recording if I missed the starter class?

No, we do not provide a webinar recording of the starter class. So please register only when you can make it for the starter class. Otherwise, the only kind thing to do is to give the opportunity to someone else.

Can I transfer my seat if I can't make it to the live training?

You can make a transfer request with our student and customer support before training commence. However, we do not encourage nor permit a transfer of seat half way into our programmes or once you have commenced with the training.

Do you offer instalment payment plans?

We do offer flexible instalment options with interest-free plans across most major banks. Get in touch with our support team and find out if you are eligible for such payment options.

Didn't find what you're looking for?

We're here to help. We provide email support Monday through Friday. And we do our best to respond to each request with a personalised reply within 24-48 business hours.

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Our offices

HQ Malaysia

Pusat Dagangan Phileo Damansara 1, B701 No. 9 Jalan 16/11 Off Jalan Damansara, 46350, Petaling Jaya, Selangor, Malaysia

Singapore

190, Middle Road #15-02, Fortune Centre Singapore 188979

Thailand

Unit P17, Floor 2, 4 Narathiwas Rachanakarin Road Kwang Yannawa, Khet Sathorn, Bangkok 10120 Thailand

Vietnam

Mirae Building, Block B, Level 3, 268, To Hien Thanh, Ward 15, District 10, Ho Chi Minh City, Vietnam

India

No 3/A, Hyland Industrial Estate, Bommanahalli, Hosur Main Road, Bangalore, 560068, India